Paddles Up

Support

Write to us from the address you sign in with, so we can find your account.

support@paddlesup.io

Signing In

Sign in with a code we email you, with Google or Apple, or with a passkey you added in Profile, Sign-In Methods.

No code? Look in spam or junk, then press Send a New Code. If it still doesn't arrive, write to us.

Registrations and Refunds

The club running an event sets its prices and its refund policy, and gives refunds. Ask them first: open the event from Events, Registrations, and its page names the club and its Director, with a button to email them.

If you can't reach the club, write to us and we'll pass your request along.

Deleting Your Account

In the app: Profile, Your Data, Delete Account. We email you a code to confirm it. Sign in again within 30 days and it comes back as it was. To keep a copy of what we hold, download it first from Your Data.

Can't sign in? Write to privacy@paddlesup.io from the address you signed up with, and we'll delete it.

Results you played stay, with your name taken off them. What deletion does not remove